YOUR QUESTIONS, ANSWERED.
Q1. I want more information about your products including technical details.
Q2. I want to purchase ALCOA® WHEELS. Who do I contact?
For inquiries contact your nearest ALCOA® WHEELS Distributor listed here.
Q3. Do I get a spare wheel when sending the claim to the Fleet Service Center?
No, the Fleet Service Center doesn’t offer spare wheels.
Q4. How long does it take for the new wheel to arrive?
After acceptance of your claim a new wheel will be shipped to your attention. The lead time depends on various factors such as location, type of wheel and the actual production plan of our factory. Contact the Fleet Service Center via e-mail (fleet@howmet.com) or phone (
+36-22-531841 from Monday to Friday: 8:00-16:30 CET) for a status update.
Q5. I have Dura-Bright® ALCOA® WHEELS. How can I keep them shiny?
Read through our cleaning instructions and watch our video. Howmet also offers a wide range of ALCOA® WHEELS branded accessory products. For more information consult our brochure.
The ALCOA® WHEELS cleaning and maintenance products can be purchased at our official ALCOA® WHEELS Distributors listed here.
Q6. I have a Brushed Alcoa® Wheel with spots on the surface. Can I file a claim for this?
No, as the Fleet Service Center will not accept this claim. This type of issue will only be investigated when the wheel has the Dura-Bright® surface treatment.
For more information about proper maintenance download our cleaning leaflet. The ALCOA® WHEELS cleaning and maintenance products can be purchased at our official ALCOA® WHEELS Distributors listed here.
Q7. I cannot find the roll stamp/production date.
Please look at the area marked on the picture. The roll stamp date (MMDDYY) is a 6 digit number. The first 2 digits refer to the month, the following 2 to the day and the last 2 to the year. Attached example refers to a wheel produced on August 30, 2017.
Q8. I cannot submit my claim. The registration form does not accept the data I provided.
Contact the Fleet Service Center via e-mail (fleet@howmet.com) or phone ( +36-22-531841 from Monday to Friday: 8:00-16:30 CET) for support.
Q9. I didn’t receive a confirmation after registration. What now?
First check your inbox as well as spam and junk folders. The confirmation should have been sent to the e-mail address you have registered with. In case you are still unable to find it contact the Fleet Service Center via e-mail (fleet@howmet.com) so they can check the submission status.
Q10. The DHL ticket did not arrive within the foreseen 5 days. What do I do?
First check your inbox as well as spam and junk folders. The confirmation should have been sent to the e-mail address you have registered with. In case you are still unable to find it contact the Fleet Service Center via e-mail (fleet@howmet.com) or phone ( +36-22-531841 from Monday to Friday: 8:00-16:30 CET).
Notice! Never use hand-written shipping documents. Use only DHL electronic tickets. In case of issues, contact the Fleet Service Center via e-mail (fleet@howmet.com) or phone ( +36-22-531841 from Monday to Friday: 8:00-16:30 CET).
<<Correct DHL shipping document>>
Q11. DHL did not collect my claimed wheel yet. What do I do?
First check whether you received the DHL electronical shipping document. This was sent to the e-mail address you have registered with. Don’t forget to check junk and spam folders as well. Call the regional DHL number indicated on the document to inform about the status. Refer to the DHL reference number provided in the e-mail.
Notice! Print the ALCOA® WHEELS ticket form and attach it properly to the packed wheel before pickup. Avoid hand-written documents. In case this is not possible, choose the ’Economy select’ service.
In case you did not receive any confirmation, contact the Fleet Service Center via e-mail (fleet@howmet.com) or phone ( +36-22-531841 from Monday to Friday: 8:00-16:30 CET).
Q12. How do I know if my claim was accepted or rejected?
In case your claim was rejected we will share our warranty report in which we fully explain our investigation. When your claim was accepted a new wheel will be shipped to your attention. For all inquiries contact the Fleet Service Center via e-mail (fleet@howmet.com) or phone ( +36-22-531841 from Monday to Friday: 8:00-16:30 CET). Refer to the registration ID mentioned in the confirmation letter.
Q13. How do I know when the replacement wheel will arrive?
We will send the shipping information of DHL to the e-mail address you have registered with. It will contain a tracking link so you can follow the process at any time.
Q14. My wheel was rejected. Will it automatically be returned to my attention?
No, the Fleet Service Center will not return nor pay back the delivery of rejected wheels. You are more than welcome to arrange pick-up of the wheel to be returned to yourself at own expense. The wheel will remain at our facility for 14 calendar days as from the creation date of the warranty report. Once the 14 calendar days have passed it is no longer possible to arrange pickup and the wheel will be scrapped.
Wheels can be picked up at the following address:
Howmet-Köfém Ltd.: Verseci u. 1-15, H-8000 Székesfehérvár
Q15. My claimed wheel is fitted with a TPMS valve and TPMS sensor / TPMS system of any kind, will that be replaced too?
No, in case the claim is accepted for warranty, the Fleet Service Center will not return or replace any TPMS related or other parts.
It is recommended to demount valves, valves for TPMS, TPMS sensors and other parts.
The new replacement wheel that will be returned to you will come with a regular valve mounted.
